Key Responsibilities • Help Desk Support: Assist with initial triage, troubleshooting, and resolution of hardware, software, and network issues for local and remote employees. • Device Management: Help configure, deploy, and maintain company laptops, workstations, printers, etc. • Software & Account Setup: Assist with user onboarding and offboarding, including setting up accounts in Microsoft 365, Google Workspace, Active Directory, or other internal tools. • Documentation: Create and update internal IT guides, FAQs, and troubleshooting documentation for employees. • Inventory Tracking: Maintain an accurate inventory of hardware, software licenses, and peripheral equipment. …
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