Undergrad student wage position for less than 20 hours per week. The Student Help Desk Assistant provides front-line technical support to Housing & Residence Life (HRL) staff and students, helping ensure reliable access to technology and IT resources. Responsibilities include responding to help desk requests; diagnosing and troubleshooting hardware, software, and network connectivity issues; assisting with computer and peripheral setup; providing basic technical guidance; performing routine preventative maintenance and minor repairs; maintaining accurate equipment inventories; documenting support activities; and escalating complex technical issues to the appropriate IT personnel. …
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