ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Complete the entire 6-month program at the Hollywood Casino Columbus property. • Responsible for educating patrons on the value and benefits of the loyalty program; actively drives new enrollments and assists patrons with questions as they relate to the property and loyalty program. Also assists guests with downloading, navigating, and troubleshooting the PENN Play app to ensure a seamless experience. • Identifies opportunities to engage guests who are not yet enrolled in the loyalty program and converts them into new members through proactive interaction. …
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