Peraton is currently seeking to hire a Junior Technical Help Desk Support for its' Federal Strategic Cyber program. Location: On-site, Quantico, VA In this role, you will: • Provide Tier II technical support to end users via phone, email, and virtual support channels. • Support the operation, maintenance, and troubleshooting of system infrastructure. • Collaborate with Research and Development teams to test and optimize product-support techniques, processes, and tools. • Create and deliver technical training materials for end users and support personnel. • Compile and report monthly support metrics. …
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