Purpose of the role Under the supervision of the Technical Support Manager, the intern will accompany the IT support team and will have the primary responsibility of assisting with support provided to stores, the distribution center, and users via phone and the ticketing system Key responsibilities Provide software, hardware, and operational support to employees and stores and manage incidents; Support the Level 1 team during incident escalation; Configure and install workstations, printers, software, and other components and peripherals according to service levels; Participate in various IT projects related to store operations, head office, and the distribution center; Document …
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