Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs. • Interact with customers to promote customer loyalty. Respond to customer questions, inquiries, concerns, requests, and needs. • Recruit players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, and on/off-site events. • Assist Casino Hosts wit Player Development events, hotel and restaurant reservations, and special event reservations. • Issue comps to players based on established comping guidelines. …
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