Assist with responding to client inquiries via phone, email, or CRM systems in a timely and professional manner • Help guide clients through enrollment-related processes and documentation requirements • Ensure accurate collection and entry of client information • Support follow-up communications to ensure client satisfaction and completion of enrollment steps • Escalate complex issues to appropriate team members Agent Support • Provide administrative and operational support to agents during AEP • Assist agents with application status updates, submission requirements, and system navigation • Help resolve basic agent questions related to processes, platforms, and timelines • Maintain clear …
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