Patient Services Representative (Entry Level - PreDoc Dental Clinic)

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorization, and providing telephone triage. • Greets patients, verifies insurance coverage and eligibility, reviews new patient registration, obtains authorizations, assists in the collection of copays and enters new patient information. • Maintains medical and insurance referral records and prepares patient charts. • Ensures test results are filed. • Handles and answers all phone calls and transfers calls to the appropriate departments as needed. …